VP HR Service Center / Administration

Role summary

Responsible for developing and implementing strategies to establish and operate a network of HR Service Centers supporting the overall efficient operation of the Human Resources function, from both a cost and service perspective. Interacts closely with other leaders in the HR function to determine the functional scope, service scope, service levels and overall contribution of the centers. Responsible for determining the appropriate balance of people, process, organization and technology deployed in the centers to achieve the outcomes and services levels negotiated with peer HR function heads. The Service Centers seeks to improve service delivery, with fewer resources and at a lower total cost and focus on administrative aspects of areas such as HR Analytics, Benefits Administration, Leave Administration, Staffing and Recruitment Administration, Training Administration, HRIS support, basic employee relations and other areas. They serve a critical role in the transformation of HR, away from routine administrative transactions, to higher, value added, and strategic contribution to the organization. Responsible for ensuring that centers leverage the desired benefits of consistency of responses, economies of scale, improved overall quality, better return on the technology investment, and the streamlining of HR costs. Requires specialized knowledge of the design, operation and functioning of effective call centers, including knowledge of Software as a Service. Requires experience in Human Resources with a specific focus on service center management in a large complex organization.

Job summary sourced from the Empsight benchmark job library.