Director Customer Support
Salary surveys & compensation benchmarks
4 compensation survey reports publish salary benchmarks for Director Customer Support. Compare what each vendor covers and pick the right one for your organization.
Role summary
Manages. directs, or supervises a Contact Center, or teams of Contact Center Agents/Representatives, or a Contact Center Operation where agents/representatives handle incoming and outgoing contacts where interactions primarily provide customer service, technical support, sales, and other phone-based interactions. Customer interactions may include phone calls, emails, chat, text messaging, and social media. Ensures the Contact Center operates efficiently, meeting service level agreements, and improves customer service processes and procedures. Manages and oversees workforce staffing/management, quality assurance, training, and reporting. Sets goals and objectives for staff including productivity, quality, and performance. Sets or oversees schedules and resources to ensure efficient Contact Center operations and high-quality customer service delivery. Monitors operational effectiveness through the development and use of metrics related to such areas as call volume, first call resolution, customer satisfaction, call handling time, or increased revenue. Collaborates with other teams and management such as Marketing, Sales, Customer Service, etc. ensure the integration of strategic and operational goals and objectives. Develops and oversees the implementation of operational policies and procedures that are compliant with regulations and internal standards. Reviews data, identifies trends, and advises executive management of cost saving and operational enhancement opportunities. Requires a Bachelor’s degree and prior specialized Contact Center experience.
Job summary sourced from the Empsight benchmark job library.
Reports covering Director Customer Support
Director Customer Support salary survey FAQ
- Which compensation surveys cover Director Customer Support pay?
- 4 surveys publish Director Customer Support benchmarks, including data from Empsight. The full list is on this page; click into any one for scope, methodology, and pricing.
- How does Director Customer Support pay vary by industry and geography?
- Compensation for Director Customer Support varies by industry, region, company size, and revenue. Most surveys above publish cuts on those dimensions. Industry-specific surveys (healthcare, tech, financial services, etc.) typically report meaningfully different ranges than cross-industry surveys for the same role.
- What is the typical salary range for Director Customer Support?
- CompShop is a directory of compensation-survey publishers, not a salary aggregator. Actual Director Customer Support ranges live in the surveys listed on this page. Most publishers report 25th, 50th, 75th, and 90th percentile salary data plus total cash compensation.
- How often should I refresh Director Customer Support pay benchmarks?
- Annually is the standard cadence for primary roles. Survey data older than two years is generally too stale for setting current pay ranges, especially in hot segments. Most publishers above release annual editions; a few offer semi-annual updates for fast-moving markets.