Head of Contact/Call Center Operations

Salary surveys & compensation benchmarks

3 compensation survey reports publish salary benchmarks for Head of Contact/Call Center Operations. Compare what each vendor covers and pick the right one for your organization.

Head of Contact/Call Center Operations is accountable for centralized contact/call center operations in a shared services and outsourcing environment including: �Contact/Call Center Traffic & Scheduling �Voice Process Inbound/Outbound Operations �Contact/Call Center Customer Service & Sales Representatives A Senior Director (M6) is responsible for strategy execution and operational direction of a…

Reports covering Head of Contact/Call Center Operations

Mercer

US Contact Center and Customer Service Compensation Survey
United States (national, regional, metropolitan)
US MBD, Mercer Benchmark Database (Full Suite)
United States (national, regional, metropolitan)
US MBD, Mercer Executive Compensation Survey
United States (national, regional, metropolitan)