Customer/Member Service (Insurance)

Salary surveys & compensation benchmarks

3 compensation survey reports publish salary benchmarks for Customer/Member Service (Insurance). Compare what each vendor covers and pick the right one for your organization.

Develops and implements policies and procedures for customer service. Handles insurance related customer service and/or billing inquiries and problems via the telephone. May also respond to e-mail, web, and other media. Does not have sales goals/quotas. Calls are predominantly routine, but may require deviation from prescribed scripts or procedures. Uses a variety of computerized data entry…