Contact Center Customer Retention

Salary surveys & compensation benchmarks

1 compensation survey report publish salary benchmarks for Contact Center Customer Retention. Compare what each vendor covers and pick the right one for your organization.

Handles inbound telephone calls and/or Internet and e-mail correspondence on a client save queue. Addresses customer requests to discontinue service(s) and appeases customer dissatisfaction. Responsible for maintaining an acceptable save rate percent while following all policy and procedure guidelines. Requires general knowledge of organization's marketing campaigns and save offers, and makes…